3 – In-Store Operations

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In this course you will learn how to perform recommended In-Store Operations for your Costa Oil Franchise, including Daily routines and operations, Staff responsibilities, Cleaning protocols, Inventory ordering and management, Specialty tools, and Audits.

What You'll Learn

  • 1 The Oil Change Ramp Up Period
  • 2 Pre-Open Routine
  • 3 Daily Operations
  • 4 Oil Changer Responsibilities
  • 5 Telephone Answering Guide
  • 6 AOCA Sample Operating Procedure Guide
  • 7 Lower Bay Cleanliness
  • 8 Tidy Versus Clean
  • 9 Restroom Cleanliness
  • 10 Mandatory Equipment List
  • 11 Initial Inventory Order Guide
  • 12 Inventory Counts
  • 13 The Importance of Inventory Management
  • 14 Inventory Resources
  • 15 Suggested Tools List
  • 16 Specialty Tools List
  • 17 One Car In Audit
  • 18 In-Store Operations Certificate