1. What should you NOT use to clean oil from a vehicle with?
2. What can happen if you don’t change your oil?
3. What is the first thing to make sure of when guiding the guest into the Bay?
4. What type of manner should you always greet a customer?
5. Yes or no. Should you tell the customer your name before helping them?
6. How often should you get a diesel oil change?
7. When should replacement wiper blades be recommended?
8. What does black engine oil mean?
9. What should you verify for existing customers?
10. Should you guide the guest through each step of the service?
11. How important is the CALL OUTs for each step?
Question 1 of 11
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